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Speeches matching topic Consumer Trends
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The consumer revolution continues to alter the healthcare landscape. And of course, it is now fueled by the power of the Internet. Having worked in the Internet space since 1993, Dr. Atkinson explores the current consumer healthcare trends, especially those driven by the worldwide web. The Web is empowering patients today in a way that is causing radical shifts in how healthcare is practiced and delivered. Information, education, chat forums, blogs, support groups, drugs on line, eprescribing, direct-to-consumer lab and genetic testing, report card medicine—all of this instantaneously at your fingertips. In this speech, Dr. Atkinson explores the world of health on the web and explains how it is revolutionizing healthcare. She delivers this speech for both a consumer and a business audience to rave reviews.

The Gallup Organization states that 70 percent of human decision-making is emotional and 30 percent is rational. When buyers emotionally connect with a brand, they buy more, pay a higher margin, and tell others about their experience. It is imperative for sales professionals to stop selling and start connecting. When they sell, that’s a transaction. However, when they connect, a relationship is created for the life of the brand.

This shift in selling has tremendous upside potential as organizations experience disruptive market forces, a change in client needs, and unseen economic headwinds. Sales professionals who intend to grow market share by acquiring new customers and increasing margins from existing customers must examine their sales edge.

Upon completion of this session, your sales team will be inspired to:

  • Shift from selling to live to living to sell by creating a personal brand that attracts new opportunities and establishes credibility in the marketplace;
  • Shift from telling customers about features and benefits to asking high-grade questions that unearth other potential opportunities; and
  • Shift from just selling a service to fulfilling the customer’s wants and needs including how to set up internal team members for success by providing a seamless and consistent customer experience.

Customers who have a great experience with a company are 9x more likely to recommend them, 8x more likely to trust them, and 7x more likely to forgive their mistakes and to buy from them again.

94% of customers who have a low-effort service experience will buy from the same company again.

85% of buyers will pay more for a customer experience, but only 1% believe that vendors consistently meet their expectations.

Be inspired to create a simple and consistent customer interaction that produces loyalty, referrals, and higher revenue. Simon’s wisdom and expertise enabled an Orlando-based healthcare system to be acquired and a division of a hospitality company to be ranked #1 for customer service by Expedia.com.

His team also custom-designed a full-cay customer experience program for Boston Consulting Group entitled "Platinum Service with a Brilliant Touch."

Participants will have the following takeaways:

  • Accept personal responsibility for delivering exceptional service; do the right thing for customers not because one has to but because one wants to;
  • Become creative, innovative, and proactive in anticipating and satisfying customer needs;
  • Use the SPARK model for Branding the Moment through platinum service; and
  • Velcro your brand to your customers by focusing on meaningful personal connections rather than stale customer interactions.

Fiercely competitive and focused on connecting clients with the right audience, Joel Benenson relays key lessons learned from presidential campaigns and while serving as a consultant to top American companies and CEOs, including Procter & Gamble’s A.G. Lafley, General Electric’s Jack Welch and AOL’s Bob Pittman. In this engaging, dynamic and informative presentation, Benenson shares with your audience what the corporate boardroom can learn from the campaign war room—and what they shouldn’t, such as:

  • How to leverage strengths, inoculate weaknesses, and identify the fault lines that shape consumers’ decision frames so your messages connect more with key audiences
  • How to set yourself apart, and the tools you need to understand your unique competitive framework
  • What it takes to frame questions to your audience so that your brand is the only answer

Learn how to equip your company and deliver what your customers most want and need as George Blankenship conveys animated stories of challenge, strategy and demonstrated results. How far do you need to go to change the way people think and act? With 30 years of strategy, retail and real estate experience, the former Tesla and Apple executive believes in order to develop brand loyalty and earn the trust of customers, companies must first dedicate themselves to understanding the customer experience. Blankenship captivates audiences and energizes them with the tools they need to remove barriers to innovation, deliver outstanding customer experiences, and create a culture of service excellence. His high-energy presentation inspires audiences to rethink the challenges that face consumers in a modern market and develop groundbreaking, consumer-centric strategies that will transform and elevate organizations into global icons.

In her keynote presentations customized to your audience, Bobbi Brown discusses:

  • The Entrepreneurial Journey and Building a Brand
  • Setting Goals and Achieving Success
  • Achieving and Maintaining Life Balance
  • Beauty, Empowerment and Self-Esteem

Mom always told us not to talk to strangers, but are there really any strangers today? Five years ago it was unthinkable to flag down a random car and hop in for a ride, but today, with the use of technology, we don’t hesitate in sharing rides with people we don’t know. We are willing to hire a handyman through an app, such as TaskRabbit, and we are renting out rooms in our own houses to people we’ve never met before. How did the sharing economy begin and what will it evolve to next? In this dynamic speech, Busque will share her story of starting TaskRabbit and why 2008 was a pinnacle for the beginning of the sharing economy. Over the last 8 years, this new trend has evolved into mainstream adoption and continues to grow and scale in new ways that are changing the future of work. Busque will explore how businesses, large and small, will need to evolve to support this new fragmented workforce, and how, despite the skeptics, providing more flexibility and entrepreneurship in our work environments will drive innovation, support diversity, and ultimately translate to stronger, longer lasting companies.

After 8 years as a software engineer at IBM, Busque quit her job to found TaskRabbit. With no prior business experience, no MBA, and by withdrawing $20,000 from her IBM pension account, it was a cold winter night when she had the idea for founding TaskRabbit. After bootstrapping the company for 18 months, maxing out credit cards, and building the business from the ground up, Busque was able to raise over $50 million dollars in venture funding, expand the company internationally, and propel TaskRabbit as a leader of the sharing economy movement. Then in 2017, Leah oversaw TaskRabbit’s successful sale to IKEA – the multinational home décor corporation's first step into the on-demand platform space.

There were many lessons learned along the way, and in this dynamic speech, Busque will share five important lessons that changed the game for her life and her business. From having “Big Hairy Audacious Goals” to discovering ideas, instead of inventing them, Busque will explore how anyone can be entrepreneurial and drive innovation for their team, business, or organization, ultimately achieving greater happiness for themselves and truly loving what they do.

Amazon is the elephant in every industry room. They will challenge and disrupt your business model, and shake your belief in the future to the core.

Why not change that before it changes you? Don’t wait for Amazon to disrupt you – disrupt yourself and disrupt Amazon first! As we witness the Amazonification of industries, deep insight into this massive-but-cheetah-like-elephant is critical, a fast strategy is required. 

Futurist Jim Carroll has a key message: Don’t compete — transform! When Amazonian scale disruption occurs, you can’t hope to complete on price, the sophistication of the online interaction, or the other areas in which Amazon (and similar disruptors) clearly excel. You need a different proposition, different ideas and a different strategy. In many cases, this will come about through an implicit decision to compete based on the unique value you can bring to the relationship – service, support, personal interaction and other factors. In doing so, you specifically choose to not compete based on a race to the bottom and price.

Futurist Jim Carroll has headlined ‘Amazonificaiton strategies’ at a wide variety of corporate leadership meetings and association events in the medical, dental and veterinary industries; in the global optometric industry; in the agricultural dealer market, in the home renovation sector, and many more. He has provided deep insight on the transformative strategies and mindset that needs to be pursued.

The acceleration of disintermediation via Amazon is a cruel reality of our modern day world. Think about the business model of a a group of agricultural dealers who sell products to farmers. The simplistic view is that they buy products from the manufacturer, and then sell them to the farmer, with an obvious markup in price. Amazon could do this (and will) with a more sophisticated online system, and avoid the cost of the markup, thereby offering a lower cost alternative. How to compete? Become an invaluable partner to the farmer in terms of advice, expertise and personal support for new initiatives, products and ideas. 

In the era of Amazon, you can’t hope to compete on price — because you will watch your business disappear! Futurist and innovation expert Jim Carroll outlines the key trends, strategies and opportunities to be pursued in the ear of Amazonian acceleration!

In his #1 best-selling business book, The Third Wave, Steve Case argues that we’re entering the Third Wave of the internet—a period when entrepreneurs will change the way we live our lives by leveraging new technologies to transform real world sectors like health, education, transportation, energy and food. The First Wave saw AOL and other companies lay the foundation for consumers to connect to the Internet. The Second Wave saw companies like Google and Facebook build on top of the Internet to create search and social networking capabilities, while apps like Snapchat and Instagram leveraged the smartphone revolution to become overnight successes. But, Case predicts, success in the forthcoming Third Wave will require a brand new set of skillsets for CEOs, entrepreneurs, policymakers and ordinary Americans. By looking back at his decision-making during some of the most consequential moments in business history in order to explain the current landscape, Case explains how attendees will need to rethink their relationships with customers, competitors and governments alike, and offers a forward-thinking roadmap for navigating in this new paradigm.

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