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Speeches matching topic Business Growth/Strategy/Trends
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We Are Predictably Irrational.

Do you know why we so often promise ourselves to diet and exercise, only to have the thought vanish when the dessert cart rolls by?

Do you know why we sometimes find ourselves excitedly buying things we don’t really need? Or at prices that we would otherwise concede are beyond our budget?

Do you know why we still have a headache after taking a five-cent aspirin, but why that same headache vanishes when the aspirin costs 50 cents?

Do you know why people who have been asked to recall the Ten Commandments tend to be more honest (at least immediately afterward) than those who haven’t? Or why honor codes actually do reduce dishonesty in the workplace?

Dan Ariely provides answers to these and many other questions that have implications for your personal life, for your business life and for the way you look at the world.

For businesses, these irrationalities help unlock our understanding of common behaviors and choices in shopping, pricing, investing and saving, employee recruitment and selection, office politics and a myriad of other choices and interactions.

As a bonus, you will also learn how much fun social science can be, and how to see more clearly the causes for our everyday behaviors, including the many cases in which we are predictably irrational.

Are you waiting for your company or organization to do something? Well, guess what? They are waiting for you to take ownership. The "adult daycare center" is closed and you are now responsible for developing yourself and producing results.

Business change is moving at the speed of light and to keep pace your organization needs you to be your own career architect.

What is driving this line of thinking? McKinsey & Company forecasts that by 2025, automation technology innovations will assume tasks now performed by 250 million knowledge workers worldwide, freeing the remaining workforce to devote time and energy to more creative pursuits.

Whether you hold a leadership position or not, repositioning yourself to revitalize your role within your current team or company is a powerful tool for professional development and rapid career growth.

You will learn Simon’s strategies for staying relevant in every economy and emerge from this highly interactive session with a plan of action to:

  • ? Apply core principles for acquiring the "Shift Your Brilliance" mindset;
  • ? Uncover the insight needed to be a high performer; and
  • ? Commit to being a Chief Breakthrough Officer in your department or division.

Business change is happening at the speed of light. The leadership skills of yesterday will not carry the day in the new and rapidly evolving business landscape.

McKinsey & Company forecasts that by 2025, automation technology innovations will assume the tasks now performed by 250 million knowledge workers worldwide.

To stay relevant and competitive, even the most senior leaders must reposition themselves and their companies – and this will take a mindset reset.

Simon will address the critical strategies that empower individuals to lead without a title and stay relevant in every economy while escalating their impact.

He will share core principles for acquiring a forward-looking mindset while guiding participants on how to discover the insight needed to be a leader for the future.

Finally, Simon will challenge you to commit to becoming the Chief Breakthrough Officer in your organization.

The Gallup Organization states that 70 percent of human decision-making is emotional and 30 percent is rational. When buyers emotionally connect with a brand, they buy more, pay a higher margin, and tell others about their experience. It is imperative for sales professionals to stop selling and start connecting. When they sell, that’s a transaction. However, when they connect, a relationship is created for the life of the brand.

This shift in selling has tremendous upside potential as organizations experience disruptive market forces, a change in client needs, and unseen economic headwinds. Sales professionals who intend to grow market share by acquiring new customers and increasing margins from existing customers must examine their sales edge.

Upon completion of this session, your sales team will be inspired to:

  • Shift from selling to live to living to sell by creating a personal brand that attracts new opportunities and establishes credibility in the marketplace;
  • Shift from telling customers about features and benefits to asking high-grade questions that unearth other potential opportunities; and
  • Shift from just selling a service to fulfilling the customer’s wants and needs including how to set up internal team members for success by providing a seamless and consistent customer experience.

The Center for Customer Driven Quality at Purdue University reports that 90% of American consumers form their perception of companies based primarily on the service experience. Customers buy more frequently, make more transactions and are willing to pay more per transaction when they deal with companies who provide them with a superior service experience. On the other hand, we all know what happens when a business disappoints a customer!

To become a brilliant brand that focuses on "Platinum Service with a Brilliant Touch", every team member must feel a significant sense of personal ownership. From the front line to the executive suite, Customer Love is all about re-enlisting heads, hearts and hands to create internal alignment, brand longevity, and customer loyalty.

Unleash a fresh way of thinking about the customer experience. Start a process that will transform your organization’s culture into one that consistently delivers Platinum Service. Teach your team members how to achieve Platinum Service from the inside out and adopt it as a way of life.

Simon T. Bailey leads this inspiring and invigorating session in which participants will learn how to:

  • Accept personal responsibility for delivering exceptional service, doing the right thing for customers not because one has to, but because one wants to;
  • Become creative, innovative, and proactive in anticipating and satisfying customer needs;
  • Use the SPARK model for Branding the Moment through platinum service; and
  • Velcro your brand to your customers by focusing on meaningful personal connections rather than stale customer interactions.

When Ben Baldanza became the CEO of Spirit Airlines in 2006, the airline had cumulatively lost $350 million dollars since its inception and was quickly running out of cash. Based on a rigorous review of the business and the opportunities available, Spirit embarked on a major transformation that made it the most financially successful airline of the last decade while creating a robust growth profile.

Former CEO, Ben Baldanza shares lessons learned from this transformation and how other businesses can lead their companies to success.

 

 

 

Spirit Airlines completed what is now considered to be a highly successful IPO in 2011, but the plans to take the company public began years earlier. Ben Baldanza can explain what it took to make this happen and what changes it necessitated within the organization. Companies thinking that an IPO may be right for them can learn from his experience and lower their own risk profile.

 

 

 

Ever wonder how plane ticket prices are set? Or why some airlines charge higher baggage fees than others?

With over 30 years of experience in the commercial airline industry, Ben Baldanza gives audiences an inside look at how airlines really work!

A leader unflinchingly places the needs of others above his or her own. This drive to serve our clients stems from recognizing that all human beings are interdependent. Having walked in the shoes of everyone from Pakistani fish mongers to Mongolian nomads, Bash sees firsthand how every role is just as valuable as the next and no one is more important than another—be it the secretary, the janitor or the CEO.

Being a global leader doesn’t mean changing our jobs, joining the Peace Corps, or even traveling abroad! Rather, it means recognizing the service we already provide to our clients and the difference we already make in people’s lives. Bash helps us realize our true potential by eliminating self-doubt through exercises that reinforce trust in ourselves. Through stories of leaders who have overcome unthinkable obstacles around the globe, Bash reaffirms that we can each increase our productivity by shifting our focus from self to other.

Shane Battier (Exclusively WSB)

What can I control? How do my passion and distinguished skills add value to my organization? In the face of discouragement and desolation, these are some of the questions that Shane Battier often asked himself in his endeavors toward success. He shares his personal story with audiences and expounds on how factors such as dedication, resilience and tenacity ultimately rendered Battier an invaluable member of championship winning teams. Deemed the “No-Stats All-Star” by best-selling author Michael Lewis in a New York Times Magazine cover story, audience members are emboldened to apply Battier’s strategy, vision and leadership skills in their own professional careers in this thought-provoking and impactful presentation.

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