Travels From: Connecticut
Fees include airfare and ground transportation for events in the United States.
July 25, 2011
July 29, 2010
Stew Leonard, Jr. shares the secrets of the company that's been called "The Disney of retail". He offers practical, usable ideas to build teams, empower employees, continually innovate and improve quality and establish total dedication of the team to exceeding customer expectations. His management style stresses flawless execution of the fundamentals as the clear, competitive edge. He calls it S.T.E.W.: Satisfy the customer; work together as a Team; strive for Excellence at everything you do; and get the customer to say WOW. This talk is tailored to your needs as Stew speaks with examples that can easily be adapted to any business or industry.
Stew Leonard’s philosophy—always satisfying the customer— has won him unparalleled customer loyalty. It’s a philosophy he generously shares with others.
Stew Leonard is President and CEO of the world famous Stew Leonard’s dairy stores. This Northeast chain is often referred to as “the Disney of Retail” and management experts cite the company as a shining example of a customer-obsessed enterprise. The stores live by the rules etched on a three ton granite rock at each store’s entrance: Rule #1 The Customer is Always Right; Rule #2 If the Customer is Ever Wrong, Re-Read Rule #1. In good times and bad, this simple axiom has created legions of intensely loyal customer who have driven constant growth. It’s no accident that customers of Leonard’s are unwaveringly loyal. Every visit to his stores offers new surprises - even for regular customers. Stew Leonard, Jr. shares his secrets and inspires audiences to create teams of enthusiastic and empowered people who are committed to reinventing the customer experience. He stresses the importance of always looking for a better way and creating an environment where innovation is rapid because people are encouraged to experiment and setbacks are viewed as part of the education process. This inclusive managerial style has propelled him and his stores to business success.