Dan Heath
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I do not think I would be exaggerating to say that Dan Heath was one of (if not THE) best speaker we have ever had. … He is a fantastic presenter who has mastered the ability to deliver his message to an audience in a likable, engaging, entertaining, persuasive and memorable way.
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Dan Heath

New York Times Best-Selling Author and Fellow at Duke

 

The co-author of three New York Times best-selling books on business, Dan Heath offers a breadth of expertise to teach audiences at any level how to manage and lead successful change, make communication stickier, and improve decision-making skills.

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Creating Moments That Matter

Some experiences are vastly more memorable and meaningful than others: A moment of extraordinary service that a customer can’t stop talking about. A moment of insight that helps a group of employees embrace a new vision. A moment of compassion that makes a patient’s burden feel lighter. Everywhere you look, people are trying to craft memorable experiences—from customer experiences to patient experiences. Leaders are working hard to boost employee engagement, student engagement, and parishioner engagement. But these discussions have been dominated by a focus on fixing problems (what Dan Heath calls “filling pits”), rather than creating memorable experiences (“raising peaks”). Yet Heath’s research suggests that it’s far more valuable to build peaks.

How do you build peaks for the people you care about? In this talk, drawing from his forthcoming book The Power of Moments, Heath will reveal the four elements that create defining moments. Armed with an understanding of these elements, we can be the authors of moments that spark delight, connection, and insight.

Being Decisive

Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities. Unfortunately, merely being aware of these shortcomings doesn’t fix the problem, any more than knowing that we are near sighted helps us to see. The real question is: How can we do better?

In this session, Dan will introduce a four-step process designed to counteract these biases based on his #1 Wall Street Journal best-seller, Decisive. In the book, the Heath brothers sifted through voluminous literature on decision making to unearth practical solutions to our biases. This presentation will share an array of fascinating stories, from a rock star’s ingenious decision-making trick, to a CEO’s career-ending acquisition, to a single question that can often resolve thorny personal decisions.

Audience members will walk away with fresh strategies and practical tools enabling them to overcome decision paralysis and make better choices, faster. Because the right decision, at the right moment, can make all the difference.

Leading a Switch

Why do some big changes happen easily while many small changes prove impossible? The answer hinges on some of the most fascinating findings in psychology. Our mind is divided into two different systems—an analytical mind and an emotional mind—that are often in conflict, particularly in situations of change. Building on this research, and based on the book, Switch, which spent 47 weeks on the New York Times best-seller list, Dan will reveal a simple, three-part framework that will help you change things in tough times.

All of us have things we want to change—in our families, our businesses, and our communities. Our goal might be as simple as losing a few pounds or as complex as changing the culture of an organization. Where do you start? And what do you do when you face resistance? This session is a must for any change leader who is struggling to make progress. Dan’s talk will give leaders the specific tools—and the inspiration—they need to make change happen.

Making Ideas Stick

In a world drowning in information, how do you make your idea stand out? It’s hard enough just to get an audience for your idea—and much harder still for it to be memorable and meaningful for your listeners. (How much do you remember from the last PowerPoint presentation you saw?)

Yet there are ideas that seem to stick naturally, ranging from urban legends to proverbs. Dan's international best-seller Made to Stick revealed the surprising parallels between these naturally sticky ideas and ideas in the workplace that change attitudes and behavior, including successful corporate strategies, product visions, public health messages, and even coaching advice. As a result of the unexpected analysis and the practical advice that derives from it, Made to Stick was an Amazon Top 10 Business Book and was subsequently translated into over 30 languages.                                                                                   

In this talk, Dan will reveal that sticky messages of all kinds draw their power from six key traits, ranging from unexpectedness to emotion. If you understand these traits, you can communicate your own ideas in a way that is influential and lasting—in a way that sticks

Meet Dan Heath

The co-author of three New York Times best-selling books on business, Dan Heath offers a breadth of expertise to teach audiences at any level how to manage and lead successful change, make communication stickier and improve their decision-making skills

Known for combining an entertaining style with useful insights, Dan Heath’s talks weave together research-based tools, fascinating stories, and a liberal dose of humor. Dan co-wrote three of the most-loved business books of the past decade: Made to Stick, Switch, and Decisive. All three were New York Times best-sellers. Together the Heath brothers' books have sold over two million copies worldwide and been translated into 33 languages. Their latest book, The Power of Moments, explores why certain brief experiences can jolt, elevate and change us—and how we can learn to create these extraordinary moments in our life and work. The Heaths’ emphasis on practicality has given them a broad-ranging audience—their books have been praised by sources ranging from the Harvard Business Review, to the U.S. Army, to People magazine

Dan is a senior fellow at Duke University’s CASE center, which supports entrepreneurs who fight for social good. He is also an entrepreneur himself, having founded Thinkwell, an innovative education company that will celebrate its 20th anniversary in 2017. A graduate of the Harvard Business School, Dan was named in 2013 to the Thinkers 50, a ranking of the world’s 50 most influential management thinkers, and also to Fast Company magazine’s list of the Most Creative People in Business. He has spoken to teachers, police chiefs, U.S. senators, interior designers, Navy admirals, health care leaders, marketers, ministers, and countless executive teams, across 26 countries on 6 continents. (He’s still waiting for that invitation from Antarctica.)

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New York Times Best-Selling Author and Professor

Professor, The Wharton School of Business at the University of Pennsylvania and Author, Give and Take and Originals

COO and President, North America, FOCUS Brands Inc. (Parent Company to Cinnabon, Auntie Anne’s, Carvel, Moe’s Southwest Grill, Schlotzsky’s, McAlister’s Deli); President and COO, Cinnabon (2011–2015); Advisor to Early Stage Startups and Multinational, High-Growth Companies