Mike Walsh
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Mike Walsh

Founder and CEO of Tomorrow

Founder and CEO of Tomorrow, a consumer innovation research lab, Mike Walsh advises some of the world's leading brands and corporations on what's coming next in their industry.

  
The Future of Financial Services

What’s Next?

Every aspect of the financial services ecosystem is under pressure from disruptive forces, new entrants, and emerging technologies. Whether it be payments, deposits, lending, capital raising or insurance - financial institutions in the future will need to re-imagine both their products and platforms in order to remain relevant to tomorrow’s customers.

 

Algorithms and AI will lead to greater automation of wealth management services, at the expense of proprietary advisory channels; the blockchain and cryptocurrencies may end up streamlining money transfers, crowdfunding and alternate lending will become more mainstream; while predictive analytics, real-time risk management and automated processes will bring greater efficiencies to the back office.

 

In their search for re-invention, traditional players face a tough challenge: how do you compete with new fintech startups, while effectively scaling up your own infrastructure to provide those players with access to services?

 

Mike Walsh’s Approach

Mike’s approach to the future of financial services is to focus on the human impact of disruptive change. Only by understanding the mindset of tomorrow’s customers can financial services institutions relentlessly attack sources of consumer frustration and friction, while providing a compelling platform for the emerging digital ecosystem. In meeting that challenge, Mike brings a design thinking perspective to helping audiences reimagine the way that their company should work, inspiring teams to embrace a culture of agility, responsiveness and innovation.

 

In his ongoing research on successful digital transformations, Mike Walsh has identified the key priorities that smart leaders will need as they challenge their teams to move as quickly as their customers do. Through a series of interviews and briefings, he will work with your team to isolate the frameworks and case studies most relevant to your objectives.

 

Winning in the future comes down to two thing: your ability to disrupt the interface with your customers, while opening up your core as a platform that even your competitors have to use.?

The AI Generation

The greatest challenge for any company is not just keeping its current customers happy, but anticipating the needs of its future consumer base. Exposed to a childhood of data-driven experiences, the AI generation will interact, transact and communicate in ways you least expect. But that is only half your challenge.

Generational change in your workplace is also inevitable. Your future co-workers and employees will both test the limits of your management models as well as challenge your traditional beliefs about your company culture. Will you be ready for them?

Designing Your Business for the 21st Century

The companies that thrive in the near future will be the ones that not only embrace change but are the first to break the rules. If you could start with a clean sheet of paper, how would you design your company? Should your youngest staff member be making coffee or running your R&D team? Is Big Data something for your IT department to worry about, or a weapon to be wielded by your management team? Do you ban social networks or use them to collaborate more effectively?

Most companies are simply not designed to survive. They become successful on the basis of one big idea or breakthrough product. That early success then becomes a rigid code, and as customer habits and markets change, many fail to see that everything that made them successful is exactly what will destroy them later.

Based on interviews with you and your choices on the 7 strategic priorities, Mike will cover a range of thought provoking issues including:

  • How your future customers will think, talk and transact.
  • Lessons on disruptive innovation from fast growing, emerging markets.
  • How to leverage enterprise social networks to solve real business problems.
  • What it takes to recruit, retain and motivate tomorrow’s employees.
  • How to apply speed, agility and the new lean IT mindset to your technology teams.
  • Hacking your corporate culture to transform employee engagement.
  • Why the multicultural web of tomorrow will be different from the one we use today.
  • Identifying the critical data pivots in your business, the real-time numbers no leader can afford to ignore.

The Seven Strategic Priorities for 21st Century Business Design

Smart leaders realize that the future of their company depends on business design decisions that must be made today. In his ongoing research on the world’s most innovative companies, Mike has categorized those decisions into seven strategic priorities.

When you engage Mike as your keynote speaker, he will work with you to select the strategic priorities most relevant to your future roadmap. Then, during his research phase, he will conduct in-depth interviews with your team, clients or top performers in your industry in order to identify specific case studies that will resonate with your audience.

The seven strategic priorities are as follows:

1. People - engaging the next generation of customers and co-workers.

2. Marketing - figuring out the new marketing model.

3. Culture – understanding ‘Network Capital’ and today’s employee engagement crisis.

4. Technology - re-imagining the role of IT in the enterprise.

5. Innovation - exploring new frameworks for disruptive thinking.

6. Global - building your business to world scale.

7. Leadership - becoming a data-driven leader.

Meet Mike Walsh

Founder and CEO of Tomorrow, a consumer innovation research lab, Mike Walsh advises some of the world's leading brands and corporations on what's coming next in their industry.

Mike Walsh is the CEO of Tomorrow, a global consultancy on designing business for the 21st Century. He advises leaders on how to thrive in this era of disruptive technological change. Mike’s clients include many of the global Fortune 500, and as a sought-after keynote speaker he regularly shares the stage with world leaders and business icons alike. Mike previously founded Jupiter Research in Australia, and has also held senior strategy roles at News Corporation in the Asia Pacific Region. He is currently a board member and strategic investor in the North Alliance, Scandinavia’s leading digital marketing group. Mike’s best-selling book Futuretainment, published by Phaidon was the winner of the design award by the Art Director’s Club in New York.  In his latest book, The Dictionary Of Dangerous Ideas, Mike examines of the most challenging concepts facing business leaders at the dawn of the 21st Century.

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Director of the Social Intelligence Lab at the University of Maryland, College Park

International Speaker, Advisor, Master Brand Builder and New York Times Best-Selling Author of 8 Titles, Translated Into 50 Languages Including Small Data, Buyology, Brandwashed and BrandSense; Voted by TIME Magazine as "One of the World's Most Influential People".

Professor of Behavioral Science, University of Chicago Booth School of Business and Author, Mindwise: How We Understand What Others Think, Believe, Feel, and Want